RIOBET Casino: Trusted Since 2014, 3,000+ Games Verified

Live dealer tables are available in a number of languages and stake levels. You can change the video quality and sound settings for different bandwidths in the settings menu. During busy times, special tables with side bets and different sets of rules show up, giving experienced players more options.

Welcome Bonus Pack

The language is technical, but it’s clear enough for players who care about privacy and following the rules. We tested Riobet on iPhone 14 (Safari) and Pixel 7 (Chrome) over the course of a week. Average page load time measured 1.8 seconds on 4G, and the tap targets on the cashier and game tiles were sized appropriately for one-handed use. Navigation collapses into a hamburger menu with quick access to deposits, bonuses and support. Beyond the welcome package, Riobet runs a 50% Monday reload up to $200 and a Friday free spins drop tied to VIP tier.

Bonuses & Wagering Requirements

The operator mentions that payouts are processed within 24 hours from the moment the request is submitted. Also, verification may be required to process a withdrawal, especially if the player has deposited above $20,000. And according to the response I got from the live support, fees may depend on the specific betting payment method used, and each deposit must be wagered at least three times. I also found that the operator can withhold 10% (not less than $0.5) of the amount withdrawn if the total amount of bets is less than three times the total amount of deposits. And it can get as high as 20% if the deposit is made through a credit card.

Riobet Slots, Live Dealers & Game Catalog

In this section, you can play not just on your computer but also with your smartphone or tablet. It doesn’t matter which operating system is installed on your device. Gameplay is executed via the browser, so every slot machine will launch correctly on any device.

That said, their mobile gaming platform is also extremely robust and features a large number of games that are sure to please all types of gamers. The software offers a user-friendly interface that makes playing straightforward and simple. There are plenty of features available for players to take advantage of, including live gaming, tournaments, and more. Novomatic is among the most famous software brands in the world, and Riobet relies on it heavily. I also found that Riobet gives players a risk-free start by rewarding players with a 100% match free bet offer if the first real-money bet placed loses. However, after going through the fine print, I saw that the maximum amount you’ll receive is $25 (130 BRL).

Providers

• Many reports say that the verification requests are standard in the industry.
• Average RTP across the top 50 slots we sampled measured 96.4%, in line with published values.
• The RIOBET website is fully responsive and optimized for mobile and desktop browsers.
• At the top right section of the website there are three tabs, sign up, sign in and language switch toggle.
• These bonuses are all great ways for players to increase their earnings while playing on the gambling site.
• All mobile gameplay runs through the responsive mobile browser version of the site.
• According to publicly available information, they operate under Curacao eGaming licence 5536/JAZ, issued by Antillephone N.V.
• I was only able to access the site through my Samsung device’s Chrome browser.
• Players based in the US or UK should use a locally licensed operator that holds the appropriate regulatory approval for their jurisdiction.
• You can win a maximum of 5x the bonus amount once wagering is fulfilled.
• In this section, you can play not just on your computer but also with your smartphone or tablet.
• Your safety here relies primarily on the brand’s own reputation.

Some Popular Slots on the website you can play include Reactoonz 2, Starlight Princess 1000, Wanted Dead or a Wild, and Midas Golden Touch, Sugar Rush. Besides the free spins, newcomers on the Riobet website have a range of deposit bonuses to leverage. Mainly, there are three options, and which you get depends on your deposit. If sports betting is a priority — cricket, football, kabaddi, or any other sport — Riobet Casino is not the right platform at this point in time.

• For people who like live tables, there is a lot of choice and good production quality.
• The main question of any review — who should register specifically here.
• Users can also claim spins by completing specific tasks or winning awards from tournaments.
• Nevertheless, cryptocurrencies come with more benefits than fiat like faster transaction times, reduced fees, and enhanced privacy.
• Bank card cashouts carry a 0–24 hour pending window on Riobet’s end, plus 1–3 additional business days from the receiving bank.
• However, there’s a highly rewarding loyalty program with more than enough bonuses and perks.
• You can select the crypto currency that you wish to use after the registration.
• We recommend using their support services if you have any problems or queries related to your account or gambling activities at the casino.
• Bonus money on your first deposit is subject to 35x wagering of the bonus.
• In addition, once a year, every client receives a deposit-free bonus in honor of their birthday, amounting to up to $250 depending on the client’s VIP status.
• You can also claim a deposit bonus as a welcome bonus at Riobet.

These aren’t draconian conditions, but they’re not the most lenient in the industry either. More generous casinos offer x30 or even x25, but they usually have a smaller bonus size. Riobet currently offer a no deposit casino bonus in the form of free spins. Take a look at the terms and conditions of the Riobet free spins. You can also claim a deposit bonus as a welcome bonus at Riobet. If you’ve played with bonus money at Riobet, and wish to withdraw winnings, the operator will also check your game-play, which may take additional time.

This includes employing the latest Secure Server Layer (SSL) data encryption technology. Players in these countries and any of their overseas territories are not allowed to register and riobet review play real money games in the casino. No live streaming feature was advertised or available during my review.

Bonuses And Promotions

Free spins are tokens that can be used in any of the casino’s games for free. Users can access these bonuses by making a first deposit at Riobet. In addition to deposit bonuses and bonus rounds, Riobet Casino also offers free spins for new gamblers upon registration.

Bonuses and Free Spins

• In contrast to generic strings from outside sources, Riobet Casino may send out unique codes through on-site notifications or to certain groups.
• Riobet Casino offers 24/7 live chat as its primary support channel, supplemented by email at email protected and a self-service FAQ knowledge base.
• As I had to complete a 3x wagering requirement to enable the withdrawal option, there was no problem for me to wager 83 USD.
• On the bottom section of the website, there are submenus such are privacy policy, FAQ, fair play and much more.
• Below is an honest list of pros and cons worth considering before registration.
• The bonuses offered by the website are great and will help users maximize their earnings while playing on the casino.
• The platform previously offered football, basketball, and tennis markets, but those have been wound down.
• Among the video slots on offer are those featuring different themes, structures, bonus rounds, animations, and references to different historical periods.
• Players in states with stricter online gambling regulations — including Andhra Pradesh, Telangana, Tamil Nadu, Nagaland, and Odisha — should consult local regulations independently.
• Wagering requirements are an important part of bonus design, and the amounts change depending on the type of product.
• During my review, I found over 15,000 games, a variety of welcome offers, a structured VIP program, and a licensed operation under the Curaçao Gaming Authority.

Like all other Curacao-licensed casinos Riobet reserves a right to request a KYC verification check at any given time. In order to get the birthday bonus, you need to verify your account by sending the necessary documents. While the math says that it is impossible to get any profit with this bonus, it can still happen that the “lady luck” will be on your side. There are many cases in which players were lucky enough to hit a massive multiplier, which allowed them to finish the wagering process with a profit. According to the math, in the long run, you will be losing more money in the process of wagering compared to the reward that you get. I decided to track the number of confirmations on the blockchain, and I realized that even after the transaction was confirmed 7 times the balance remained empty.

The software has an intuitive design that makes playing easy and enjoyable. There are plenty of features available for gamblers to make use of, including bonus rounds, bonus tables, and more. WMS is another popular platform used by many online casinos, and Riobet makes good use of it too. Casino software is among the most important aspects of a casino, as it allows players to enjoy their games while being able to trust that the casino is running properly. Riobet Casino utilizes Play’n GO, WMS, and Novomatic software, all of which are well-known and trusted brands in the gaming industry. Play’n GO is a popular software platform used by many online casinos, and Riobet Casino makes good use of it.

• All the levels and features are well-described and you can clearly see what it takes to get to the higher levels and what kind of rewards you will get once you reach the next level.
• If you have to enter your data, never do this without checking if an SSL certificate protects your information.
• The options are truly endless, and there’s something for everybody.
• Our test account reached tier 4 after roughly €1,800 in turnover.
• While there were some minor complaints about support and the overall design of the site, these issues were relatively minor in comparison to the good aspects of the casino.
• You can still try to reach the gambling commission out, but it would be really hard to convince them if any unpleasant situation takes place with a Curacao-licensed casino.
• The forecasted data (also called “price prediction”) on this page are subject to change without notice and are not guaranteed to be accurate.
• RioBet Casino has optimized its platform for mobile devices, ensuring a seamless experience whether you’re using a smartphone or tablet.
• A breach isn’t just an inconvenience; it can trigger financial loss, identity theft, and long-term headaches if you don’t act quickly.
• As a crypto casino, Riobet accepts payment made with different crypto and fiat currencies.
• Trustworthiness of RioBet RioBet is considered trustworthy in the online casino industry.
• Furthermore, you’ll find badges from AskGamblers and CasinoGuru on the site.
• Reviewers say that the bonuses and promotions offered through the app are some of the best available.

The first-deposit bonus is 200%, and the platform adds daily spins up to $20, a $5 referral bonus, and monthly login rewards stacking up to $70. Riobet is a licensed online casino available to international players. We reviewed the operator’s terms, game catalogue, payment methods and responsible gambling tools. The platform operates under a Curacao eGaming licence — the standard offshore permit used by most crypto-friendly and multi-currency casinos.

Editorial Verdict — Is It Worth Joining Riobet?

Profits from free spins are added to a separate account, requiring you to wager the winnings x30 times to unlock for withdrawal. To access your main balance, you must bet the awarded amount x35 times. To access your main balance, you must bet the awarded amount x5 times. Slot filters cover Megaways, Drops & Wins, Bonus Buy and new releases, which made title discovery quick. Mobile players can access the same catalogue — see the mobile section for details. We tested the deposit-limit feature and changes downward apply instantly while increases require a 24-hour delay.

Bonuses and Promotions

Riobet claims that most withdrawals are processed within 15 minutes, but they can take up to 24 hours. The operator may also ask you to send them verification documents, and checking these may prolong the withdrawal time. The transactions are free of charge and players can maintain their wallet using the following currencies USD, UAH, EUR, RUB, and mBTC. This platform welcomes new players with a generous welcome bonus package, including deposit matches and free spins. Additionally, RIOBET frequently runs promotions tied to seasons, new games, or holidays.

Riobet Betting Welcome Bonus

We use the latest security measures and technologies to keep your personal information safe and secure. We also have a team of experienced security officers who are constantly monitoring our systems for any suspicious activity. Most modern slots are designed for vertical screens and handle touch input natively.

Riobet applies restrictive withdrawal limits of $1,000 per day for most users. This bonus can be only activated once and applied to new and existing players who have an account with Riobet. You need to have a minimum balance of 20USD to redeem this bonus. The wagering requirement for this bonus is 35X plus 100 free spins. The free spins are calculated as 1 free spin for every USD5 deposited. Information about the Mobile Application of RioBet for iOS and Android RioBet offers a dedicated mobile application for both iOS and Android users.

To turn over this bonus you need to make a deposit and use your real money balance to wager the bonus amount 30 times. Riobet also offers a few interesting low wagering bonuses, as well as loyalty points, and some no deposit free spins, although these have very restrictive terms and conditions. A withdrawal at Riobet is usually processed on the same day, with an average withdrawal time of 15 minutes, according to the operator. Depositing and withdrawing are free of charge, although crypto wallet fees may apply, depending on your wallet provider. Riobet observes a strict anti-money laundering policy of processing withdrawals using the payment methods that was used for deposit. Riobet sportsbook has advanced options where players can bet on live matches and cash-out their winnings before the settlement of the bet.

This makes it practical to test the platform with a very small initial amount before committing larger funds. For Indian players navigating the absence of UPI, the $1 crypto minimum is particularly useful for low-risk platform evaluation before a larger deposit commitment. Yes — Indian players are permitted to register and play at Riobet Casino. The platform is not geo-blocked in India and accepts registrations from Indian IP addresses.

There are slot games, live casino games, poker, starch, bingo, craps, and table games like roulette, blackjack, and baccarat. Which has popular slots such as Starburst, Mega Moolah, Dead or Alive, and Gonzo’s Quest. All new players are eligible for a 100% up to $600 bonus, and every player can also make the most of numerous other promotions, such as frequent reloads and spins. The casino offers a wide variety of deposit and withdrawal methods, as well as mobile compatibility.

• Be ready to send your documents once your requested withdrawals exceed 1,000 USD.
• The welcome betting bonus at Riobet is a 150% bonus up to $100 (540 BRL), which is accessible to new players who deposit at least $10 (54 BRL).
• What is important to note here is that the bonus amount should be wagered 35x times.
• Higher Status Levels come with a more advantageous exchange rate when converting CPs to real money, as well as more benefits.
• Take a look at the terms and conditions of the Riobet free spins.
• Notably, roulette stands out with an impressive 53 titles, while blackjack comes next with 17.
• The number of spins varies from 50 to 70 depending on the active promotion.
• Riobet currently accepts Bitcoin, Litecoin, Ethereum, Tron and Tether.
• I am not sure whether it means that your winnings can also be confiscated or not.
• Withdrawals are fast, often process within 24 hours, and there are no hidden fees.

Games with Live Dealers

A VIP player of the highest level can withdraw up to $100,000 per month. During this casino bonus check, there’s a free spins offer that new players can receive once they complete the registration process. Eligible players will receive 70 Free Spins to play Riobet Coins by Endorphina. The bet per spin is $0.25, while the wagering requirement is 30x and must be completed within 7 days. You should also note that you must make a first deposit before you can use the free spins after you register. Live dealer coverage is powered primarily by Evolution Gaming, the industry benchmark for live casino infrastructure.

Game catalog and providers

We confirm that Riobet Casino holds a valid Curacao (GCB) license, which makes it trustworthy. It’s unarguable as the regulatory body has strict standards that the operator must follow. Also, the extensive library with 7,000+ games means you’re not short on choices. Of course, we can’t skip the dedicated customer support, available via multiple easy-to-access channels. As a Riobet Casino player, you get multiple customer support channels to rely on. One primary option is the live chat feature, which allows real-time discussions with agents.

Cashiers usually give you a clear box to enter a code if one is available. Before planning a game around a code, it makes sense from the player’s point of view to check with Riobet to make sure it works. The table games have many variations; for instance, the roulette has the following varieties American, French, European, and lightning roulette. The live studio has human croupiers and the design of the room resemble the brick and mortar casino with options to interact with the croupiers and chatting with other players.

We recommend using their support services if you have any problems or queries related to your account or gambling activities at the casino. The maximum withdrawal amount is $1,000 per day and $7,500 monthly. Restricted to withdrawing only $7,500 per month, it will take a very long time to completely withdraw a large balance.

Customer Support at Riobet

• People who use the brand are also told about responsible tools like deposit limits and cool offs in the cashier that help users play within their means.
• When it comes to bonuses offered by Riobet, they have something for everybody.
• Riobet Casino says that prizes are paid out quickly after an event is over, and that any bonus prizes have to be wagered in a certain way.
• Players can access the casino’s content in English, Spanish, Chinese, Swedish, Finnish, and German.
• This will speed up the investigation at any casino, and Riobet is no exception.
• Popular titles and new releases are regularly added to the portfolio, ensuring that players have access to the latest and most exciting games.
• The minimum amount players can deposit is $10, while the maximum is $300,000 per day.
• If you’ve played with bonus money at Riobet, and wish to withdraw winnings, the operator will also check your game-play, which may take additional time.
• Regular audits by independent bodies ensure game fairness and reliability.
• Cashiers usually give you a clear box to enter a code if one is available.
• Mainly, there are three options, and which you get depends on your deposit.
• Dean Davies is a casino enthusiast and reviewer who started writing for CasinosOnMobile.com in 2017.
• Importantly, the support service is very responsive largely helpful.
• There’s cashback, a birthday bonus, point-to-cash exchange, and more.

So, it’s a workable platform for players who want a switch from using traditional fiat payment methods. The daily withdrawal ceiling is the most consequential structural limitation. Base accounts cap at $1,000 per day and approximately $7,500 per month. Classic tier raises the daily cap to $3,000; Gold to $5,000; VIP to $10,000. A $5,000 win at base level would take a minimum of five business days to fully access.

Riobet Casino processes crypto withdrawals in approximately 5–10 minutes once approved — competitive among online casinos. E-wallet withdrawals via Skrill or Neteller typically complete within 24 hours. Bank card cashouts carry a 0–24 hour pending window on Riobet’s end, plus 1–3 additional business days depending on your bank. Wagering requirements are an important part of bonus design, and the amounts change depending on the type of product. At RioBet Casino, slot bets are usually worth more than live dealer or table bets. The game weighting table shows which games count and which ones don’t.

• Bank card cashouts carry a 0–24 hour pending window on Riobet’s end, plus 1–3 additional business days from the receiving bank.
• The website employs SSL/TLS encryption for all customer traffic.
• Bonus money on your first deposit is subject to 35x wagering of the bonus.
• Nevertheless, cryptocurrencies come with more benefits than fiat like faster transaction times, reduced fees, and enhanced privacy.
• You can also claim a deposit bonus as a welcome bonus at Riobet.
• However, there’s a highly rewarding loyalty program with more than enough bonuses and perks.
• As the leading online aggregator, we also present users with a text-based consensus opinion where players can get the summary of users’ feedback for each gaming website.
• Users can also claim spins by completing specific tasks or winning awards from tournaments.
• For people who like live tables, there is a lot of choice and good production quality.
• In addition, once a year, every client receives a deposit-free bonus in honor of their birthday, amounting to up to $250 depending on the client’s VIP status.
• Casino software is among the most important aspects of a casino, as it allows players to enjoy their games while being able to trust that the casino is running properly.
• Overall, I enjoyed my time playing here and am glad that such industry mastodons still show a solid performance.

Many crypto casinos also publish Provably Fair games — a mechanism that lets you independently verify the fairness of every spin or hand. Riobet operates under Curacao eGaming licence 5536/JAZ since 2014 and offers a 100% up to $500 + 200 free spins welcome package with x35 wagering. We measured withdrawal speeds between 1 and 12 hours on e-wallets and crypto.

The selection of games is complete and suitable for every type of player. Riobet is one of the oldest crypto-friendly casinos established back in 2014. I was quite surprised to see that the brand is still alive and that it has more than 500 players online at any given time. That’s why many online casinos that start out locally end up gaining popularity and expanding into new markets to offer their services to as many clients as possible. Whether RioBet Has Land-Based Casinos As of my last update, RioBet primarily operates as an online casino and does not have physical, land-based casino establishments. It focuses on providing an immersive online gaming experience through its website and mobile platforms.

Types of Games Offered

Gamers sometimes want to know where to find promotional codes. In contrast to generic strings from outside sources, Riobet Casino may send out unique codes through on-site notifications or to certain groups. Because of this, it is smart to use the brand’s own promotional pages instead of lists from outside sources that could be out of date.

Otherwise, I would think twice before making another deposit to a casino that doesn’t allow me to start playing quickly. In addition to bonuses, the operator offers Canadian users a variety of tournaments with prizes consisting of cash, free spins, and loyalty points. To participate, you need to sign up, make a deposit, and begin placing bets on participating slot machines, accumulating winnings and/or wager amounts. Trustworthiness of RioBet RioBet is considered trustworthy in the online casino industry.

A good example is when I asked about my deposit, which was not credited after 5 confirmations. The support was just trying to get some time and did not provide any explanation after the situation was resolved. Below you will see the list of restricted countries that are not accepted by Riobet. Make sure to check the actual list from the website’s Terms and Conditions before creating an account as there might be some changes.

Happy birthday bonus

Don’t forget that the casino has been operating for more than 8 years on the market, so the absence of serious negative feedback is a phenomenal achievement. It’s difficult to describe the video slot machines because, like snowflakes, they are all a little different. Among the video slots on offer are those featuring different themes, structures, bonus rounds, animations, and references to different historical periods.

• Overview of the Support and Live Chat Services Provided by RioBet RioBet places a strong emphasis on customer support.
• Approved withdrawals are immediately sent out, and depending on the withdrawal method used, they can be received instantly or within 1 – 3 days.
• Given its fast processing of withdrawal requests and possible instant receipt after processing and issuance, RioBet Casino offers fast pay-outs.
• A $15 no-deposit bonus has been reported on certain promotional pages for newly registered accounts.
• The Live Casino is one of the most popular sections of Riobet Casino because the operator offers no classic table games.
• This review covers the welcome bonus and its wagering requirements, withdrawal processing speed, available payment methods and player support.
• There is no iOS App Store app, but the Android APK is available for direct download and the PWA covers both platforms.
• This may be a chance but it may also because the \”Know your customer\” process of the registrar is poor or non-existing.
• The various benefits that come with being a VIP member are well worth the investment, especially if you intend to stay with the casino for some time.
• The website employs numerous high-security features to protect your personal information, for example, 24/7 fraud monitoring and innovative encryption.

These bonuses are all great ways for players to increase their earnings while playing on the gambling site. For the player, it’s just as important to know how the brand is licensed and supervised as it is to know what games it offers. In the bottom of its page, Riobet Casino lists information about who owns the company, its license number, and the authority in charge. It also includes links to policy documents and Know Your Customer (KYC) explanations. This operator seems to take jurisdictional rules very seriously and enforces geo compliance to keep their regulatory standing, even though there may be restrictions in some areas. This is standard for crypto platforms, but this jurisdiction offers minimal player protection in disputes compared to MGA or UKGC.

Registration and verification

Plus, their bonuses and promotions are always up for grabs, so you’re guaranteed to find something that interests you. Riobet Casino is an incredible place to spend your time and money, and we recommend it to gamblers seeking an enjoyable online casino experience. The software offers an intuitive design that makes playing easy and enjoyable. There are plenty of features available for users to make use of, such as bonus rounds, bonus tables, and more. When I checked the casino offers, I found a first deposit bonus, a second deposit bonus, and a third deposit bonus.

The Skrill payment cleared in 4 hours after a 30-minute internal review, and the USDT request hit our wallet in 22 minutes. Pending periods on first cashouts can stretch up to 12 hours during weekends based on our second test. We counted 3,120 games in the live lobby during our test, with slots making up roughly 2,700 titles. The catalogue is powered by Pragmatic Play, Evolution, NetEnt, Play’n GO, Yggdrasil and Quickspin among 40+ studios. Average RTP across the top 50 slots we sampled measured 96.4%, in line with published values. We tested deposits via Visa, Skrill, Piastrix, USDT (TRC-20) and BTC, with the minimum set at $10 for cards and $20 for crypto.

We counted 4,587 active titles in the lobby, sorted across slots, live, table, crash and instant-win categories. We sample-tested Gates of Olympus, Sweet Bonanza and Big Bass Bonanza and confirmed the standard certified RTP versions are loaded. We tested Riobet across two weeks in early 2026 and found it best suited for mid-stakes slot players who value fast cashouts and tournament action. Our team’s standout discovery was the in-house tournament engine that ran 14 simultaneous events during our review with combined pools above €420,000. The interface felt mature and uncluttered, with a search filter that actually returned relevant results in under one second. Besides casino offerings, Riobet also provides betting — a sportsbook line on football, hockey, tennis, basketball, esports.

It operates under a valid gaming license and employs standard security measures to protect player data and transactions. Regular audits by independent bodies ensure game fairness and reliability. Overview of the Slot Games Available in RioBet RioBet boasts an extensive selection of slot games from renowned game developers. The collection includes classic slots, video slots, and progressive jackpot slots with diverse themes and features. Popular titles and new releases are regularly added to the portfolio, ensuring that players have access to the latest and most exciting games. Riobet offers an assortment of cash-out methods, so players can withdraw their winnings quickly and easily.

Bonuses and Promotions

Riobet also offers provably fair gaming technology which allows users to verify the fairness of the games. In addition to the standard gambling options, Riobet also has many special features that are only available to registered players. These include exclusive bonuses, day trading opportunities, and more. Riobet is a great option for players who want an extensive selection of games and services at their fingertips.

RioBet Banking

Riobet has an advanced sportsbook with matches the quality of its rivals. The sportsbook features matches from top leagues in the world even leagues from lower-tier leagues. Players who bet on sports are given a 100% bonus up to USD 100.

There are numerous other features that make Riobet an ideal destination for gamers of all levels. The FAQ provides answers to many popular questions relating to using the casino; it answers questions about registration, account verification, deposits and payments. True, as of writing this review, the “bonus page” advertised only the welcome bonus of the casino, but directed players to its telegram channel to check more (reload) bonuses. RioBet starts its new players off with a no-deposit bonus of 70 Free Spins. That is, you will not need to make a deposit to claim the offer.

You will get one Comp Point for every 20 USD made in bets with a real money balance. What is important to note here is that the bonus amount should be wagered 35x times. The casino will only allow you to win a maximum of 5x the bonus amount, and that max bet is limited to $5 while clearing the bonus.

Player can also receive real-time updates on their current balance, winnings, and new promotions. There is usually a structured help center for account, bonus, payment, and technical questions, as well as live chat and email for customer support. On most pages, you can find the chat widget, and the conversation is saved in your account so you can look it up later. According to Riobet Casino, multilingual support is available during peak hours, but English support seems to be the norm overnight. The tone is professional and clear, and if the answer needs to be escalated, a ticket ID is given so that it can be tracked.